Last updated: February 2026
1. Data Controller
TrackFull ("the App", "we", "us") is the data controller responsible for the personal data collected through this application. By using the App, you acknowledge that you have read and understood this Privacy Policy.
This policy complies with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and applicable national data protection laws.
2. Data We Collect
We collect the following categories of personal data:
Account & Identity
- Email address and username (required for account creation)
- Date of birth and gender (used for fitness calculations)
- Profile picture (chosen from a predefined set — no uploaded photos)
Health & Fitness Data
- Body metrics: weight and height
- Fitness goal and activity level
- Workout logs: exercises, sets, repetitions, weights, dates
- Nutrition diary entries (if used)
- Gym check-in location (name and city only — no GPS coordinates)
Social & Activity Data
- Posts, comments, and reactions shared in the social feed
- Friends list and group memberships
- Achievements, streaks, and personal records
Technical & Usage Data
- App preferences (theme, notification settings)
- Subscription status (Pro / Free), managed via RevenueCat
- Anonymous error and crash reports (via Firebase Crashlytics, if enabled)
3. Legal Basis for Processing
We process your personal data under the following legal bases (Article 6 GDPR):
- Contract performance (Art. 6(1)(b)): Processing your account data, workout logs, and subscription status is necessary to provide the service you signed up for.
- Legitimate interest (Art. 6(1)(f)): Improving app functionality, preventing abuse, and securing user accounts.
- Consent (Art. 6(1)(a)): Sending push notifications for workout reminders and streak alerts (you may withdraw consent at any time in Settings → Notifications).
4. How We Use Your Data
- Providing core app features: workout tracking, nutrition diary, progress analytics
- Personalising your experience (recommended workouts, fitness stats)
- Displaying your public profile to friends and group members (only data you choose to share)
- Processing and verifying your subscription via RevenueCat
- Sending push notifications you have opted into
- Maintaining security and detecting fraudulent activity
5. Data Sharing & Third Parties
We do not sell your personal data. We share data only with the following trusted sub-processors, each bound by data processing agreements:
- Google Firebase (Google LLC): Authentication, cloud database (Firestore), and storage. Data may be stored in EU or US data centers. Google is Privacy Shield certified and provides Standard Contractual Clauses (SCCs).
- RevenueCat, Inc.: Subscription management and receipt validation. RevenueCat processes only the data necessary to validate purchases and manage entitlements.
- OpenAI, Inc.: AI Coach conversations and food scan images are processed by OpenAI to generate responses. Only the content you submit (messages and photos) is sent. OpenAI does not use this data to train its models under our API agreement. See OpenAI's privacy policy at openai.com/privacy.
- Apple / Google: In-app purchase transactions are processed by the respective app store platform under their own privacy policies.
6. Data Retention
We retain your personal data for as long as your account is active. Upon account deletion, all personal data is permanently erased within 30 days, except where retention is required by law (e.g. financial transaction records).
Anonymised and aggregated analytics data (containing no personal identifiers) may be retained indefinitely for product improvement purposes.
7. Your Rights (GDPR)
Under the GDPR, you have the following rights regarding your personal data:
- Right of access (Art. 15): Request a copy of all personal data we hold about you.
- Right to rectification (Art. 16): Correct inaccurate or incomplete data directly in the app settings.
- Right to erasure (Art. 17): Delete your account and all associated data via Settings → Delete Account.
- Right to data portability (Art. 20): Export your workout data in CSV or JSON format via Settings → Export Your Data.
- Right to object (Art. 21): Object to processing based on legitimate interest by contacting us.
- Right to restrict processing (Art. 18): Request that we restrict the processing of your data in certain circumstances.
To exercise any of these rights, please contact us at the address below. You also have the right to lodge a complaint with your national data protection authority (e.g. CNIL in France).
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- Encrypted data transmission (TLS/HTTPS)
- Firebase Security Rules restricting data access to authorised users only
- Authentication tokens with automatic expiry
- No storage of payment card data (handled exclusively by Apple/Google)
9. Children's Privacy
The App is not intended for users under the age of 16. We do not knowingly collect personal data from children. If you believe a child has created an account, please contact us and we will promptly delete the data.
10. Changes to This Policy
We may update this Privacy Policy periodically. When we make significant changes, we will notify you via an in-app notification or email. Continued use of the App after the effective date constitutes acceptance of the updated policy.
11. Contact
For any questions, data requests, or complaints regarding this Privacy Policy, please contact us at:
Email: support@trackfull.app
Response time: Within 30 days as required by GDPR
Last updated: February 2026
1. Acceptance of Terms
By downloading, installing, or using the TrackFull application ("the App"), you agree to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, please do not use the App.
These Terms constitute a legally binding agreement between you and TrackFull. We reserve the right to update these Terms at any time. Continued use of the App following notification of changes constitutes acceptance of the revised Terms.
2. Description of Service
TrackFull is a personal fitness application that allows users to:
- Log and track workouts, exercises, sets, reps, and weights
- Monitor nutrition and calorie intake
- Track fitness goals, streaks, and personal records
- Earn achievements and display a customisable profile card
- Connect with friends and participate in social features
- Access premium features through a paid Pro subscription
The App is provided for personal, non-commercial use only. We reserve the right to modify, suspend, or discontinue any feature at any time without notice.
3. User Accounts
To access the App, you must create an account. You agree to:
- Provide accurate, current, and complete information during registration
- Maintain the security of your account credentials
- Notify us immediately of any unauthorised use of your account
- Accept responsibility for all activity that occurs under your account
You must be at least 16 years of age to create an account. Accounts found to belong to users under 16 will be deleted without notice.
4. Subscription & Pro Features
TrackFull offers a free tier and a paid Pro subscription. The Pro subscription unlocks additional features including AI-powered coaching, advanced analytics, and exclusive profile customisation options.
Billing
- Subscriptions are billed on a monthly or annual basis as selected at purchase
- Payment is charged to your Apple ID or Google account at confirmation of purchase
- Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current period
Cancellation & Refunds
- You may cancel your subscription at any time through your device's app store account settings
- Cancellation takes effect at the end of the current billing period; you retain access to Pro features until then
- Refunds are subject to the refund policy of Apple App Store or Google Play Store
- Within the EU/EEA, you have a 14-day right of withdrawal for digital purchases, except where the service has already been fully performed with your prior consent
Price Changes
We reserve the right to modify subscription prices. We will provide at least 30 days' notice of any price change before it takes effect.
5. User Content & Conduct
You retain ownership of any content you create within the App (posts, comments, workout data). By sharing content socially within the App, you grant TrackFull a non-exclusive, royalty-free licence to display that content to other users as part of the service.
You agree not to use the App to:
- Post content that is illegal, abusive, harassing, defamatory, or discriminatory
- Impersonate another person or misrepresent your identity
- Upload viruses, malware, or any disruptive code
- Attempt to gain unauthorised access to other users' accounts or data
- Scrape, copy, or redistribute App data or content without permission
- Use the App for any commercial purpose without prior written consent
We reserve the right to remove any content that violates these Terms and to suspend or terminate accounts of users who engage in prohibited conduct.
6. Health Disclaimer
TrackFull is a fitness tracking tool and is not a medical device. The App does not provide medical advice, diagnosis, or treatment. All content, including workout plans, calorie calculations, and fitness recommendations, is for informational purposes only.
Before beginning any new exercise or nutrition programme, consult with a qualified healthcare professional, especially if you have pre-existing medical conditions. You assume all risk associated with your use of the App and your fitness activities.
7. Intellectual Property
All intellectual property rights in the App, including its design, code, graphics, and content (excluding user-generated content), are owned by TrackFull or its licensors. You are granted a limited, non-exclusive, non-transferable licence to use the App for personal, non-commercial purposes.
You may not copy, modify, distribute, sell, or create derivative works from any part of the App without our prior written consent.
8. Limitation of Liability
To the maximum extent permitted by applicable law, TrackFull shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the App.
Our total liability to you for any claim arising under these Terms shall not exceed the amount paid by you for the App in the 12 months preceding the claim, or €50, whichever is greater.
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
9. Termination
You may stop using the App and delete your account at any time via Settings → Delete Account.
We may suspend or terminate your account immediately and without notice if you breach these Terms, engage in fraudulent activity, or if we are required to do so by law. Upon termination, your licence to use the App ceases immediately.
10. Governing Law & Disputes
These Terms are governed by and construed in accordance with French law. Any disputes arising under these Terms shall first be submitted to mediation. If mediation fails, disputes shall be resolved by the competent courts of France.
If you are a consumer resident in the EU, you may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
11. Contact
If you have any questions about these Terms, please contact us at:
Email: support@trackfull.app